<divclass="description">I helped manage the TOA16 social media accounts, Twitter in particular; I helped the CRM manager answer support emails, handle ticket management on Eventbrite, and reply to live chat enquiries.
<divclass="highlights">Highlights</div>
<ulclass="list-group">
<liclass="list-group-item">I was in charge of live-tweeting for the entire 2 days of the TOA conference</li>
<liclass="list-group-item">During the festival, we managed to get our official hashtag #TOA16 trending in Germany on 2 consecutive days; our tweets got a total of 92.3K impressions</li>
<liclass="list-group-item">I answered over 200 customer support enquiries</li>
</ul>
</div>
</div>
</div>
<divclass="row">
<divclass="details">
<divclass="where">Fairplanet</div>
@ -418,7 +439,7 @@
<divclass="description">I manage the online publishing platform across several social media - Facebook, Twitter, Pinterest, Storify.
<divclass="highlights">Highlights</div>
<ulclass="list-group">
<liclass="list-group-item">Currently working on growing the engagement rate, as well as the fan base</li>
<liclass="list-group-item">Increased Facebook fan base by 10K and Twitter fan base by 50%</li>
</ul>
</div>
</div>
@ -527,7 +548,7 @@
<divclass="col-xs-11 pull-right">
<divclass="profession">Social Media</div>
<divclass="description">I became familiar and worked with the social media monitoring tool Radian6,
while testing its value and performance for clients such as Panasonic UK
while testing its value and performance for Panasonic UK